RETURNS & REFUND INFORMATION
Refunds & Returns Policy
For Online Shop Products Only - Not applicable to course bookings.
When you place an order with us on truewayssurvival.com, you are welcome to return any item(s) you return them within 14 days of delivery.
Items should be returned, unused and where applicable with all tags still attached. Our branded boxes are considered to be a part of the product and must be returned with the item(s). This is also to ensure that item(s) arrives back to us in a suitable and undamaged state. Returns that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused.
Where provided any additional items such as instructions should be included with your return.
To arrange a return please requested an returns authorisation number here
You are responsible for return postage costs except in the case of a wrong item sent, in this case we will refund your return postage.
By law we reserve the right to apply the following re-stocking charges to any returns
If the item is returned in original packaging and in perfect condition - Upto 20%
If the item is returned but arrives with us materially different than how it was originally shipped to the buyer. - Upto 50%
If the item is returned to us damaged - Upto 100% of the original price.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the items and will be liable for damage to them until we receive them at our warehouse.
In case of dispute, we also recommend you retain proof of sending. We cannot be responsible for any loss for any item(s) you have chosen to send.
Once the item has been returned please allow 7 days for it to be processed, we will email you when we have refunded your payment. Due to the nature of the product gift packs, downloads & USB Media are non-returnable.
Damaged or defective items
If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product.
You will not be charged any additional shipping or handling fees for replacement shipments. You may be required to sign a courier damage claim form, which is a legally binding document in order for us to claim for the damage.
All items on our website come with a minimum of 12 months guarantee. We say minimum because there are several brands with a longer period of guarantee.